Terms & Conditions

Last updated: 5 October 2026

1. Who I am

TwinScale AI, a sole proprietorship (eenmanszaak) owned by Dominik Imre Gábor
Spoorstraat 8, 8933 CA Leeuwarden, the Netherlands
KVK 42158191, BTW-id NL005544276B38
Email: dominik@dominikgabor.com

"I", "me" and "my" means TwinScale AI. "You" means the business that uses this website or hires me.

2. When these terms apply

• These terms apply to every offer, proposal and agreement between you and me, and to the use of this website.
• I send these terms with every proposal. Your own purchasing terms do not apply unless I accept them in writing.
• If the written proposal or agreement says something different from these terms, the proposal or agreement wins.
• My services are for businesses. If you hire me as a consumer, your statutory consumer rights always apply and take priority over anything here.

3. Using this website

• The articles, guides and examples on this site are general information, not advice for your specific situation. Check before you rely on them.
• Free downloads are for use inside your own business. Please do not resell or republish them as your own.
• Links to other websites are there for convenience. I am not responsible for their content.
• How I handle personal data from this website is described in the Privacy Policy.

4. What I offer

I help businesses remove repetitive manual work with automation and AI. That can include:

• The free AI Profit Assessment: a 30-minute call. No cost and no obligation.
• The Starter Build: one working automation on your own tools, at a fixed price.
• The AI Operating System: a larger system across your team's tools.
• Ongoing support and team training, after a build is live.

What exactly is included, what is not, the price and the timeline are set out in a written proposal for your business. Nothing is agreed until we both accept that proposal in writing. Email counts as writing.

5. How we work together

5.1 What I do

• I do the work with care and skill, as an independent professional. I decide how I do it and which tools I use, unless the proposal says otherwise.
• Where a proposal names a deliverable and how it is tested, I deliver to that description.
• Dates in a proposal are targets, not deadlines, unless the proposal calls them fixed. If I see a delay coming, I tell you straight away.

5.2 What I need from you

• Access to the systems, information and people the work needs, on time.
• Accurate information about how your processes work today.
• Feedback and approvals within the times we agree.
• Accounts and licences for the tools the system runs on, in your business's name (see section 8).

If something I need arrives late, the timeline moves with it. Extra work caused by missing or wrong information is charged as agreed in the proposal.

5.3 Changes to the scope

If you want something added or changed, I tell you in writing what it does to the price and the timeline before I do it. Nothing extra is charged without your written yes.

6. Price and payment

• The price is the one in the accepted proposal. All prices exclude BTW (Dutch VAT) unless stated otherwise.
• The payment schedule is in the proposal. For a fixed-price build that is usually a part on start and the rest on handover.
• Ongoing support is invoiced monthly in advance. The minimum term and notice period are in the proposal; if none is stated, either of us can end it with one calendar month's notice.
• Invoices are sent by email and are due within 14 days, by bank transfer.
• If an invoice is late, I send a reminder first. After that, I may charge the statutory commercial interest (wettelijke handelsrente, Article 6:119a of the Dutch Civil Code) and reasonable collection costs, and I may pause the work until the invoice is paid.

7. Who owns what

• Yours, once paid in full: the workflows, configurations, code, prompts, documentation and reports I make specifically for your business.
• Mine: the templates, methods, reusable building blocks and know-how I had before our work or develop alongside it. Where these are part of what I deliver, you get a permanent, non-exclusive right to use and change them inside your own business.
• Your data stays yours. I use it only to do the work for you.
• Case studies: I only name your business, or publish its numbers, when we agree that in writing.

8. Third-party tools and AI

• What I build runs on tools from other companies (for example n8n, Google Workspace or an AI model provider). Their own terms apply to your use of them, and their subscription costs are yours unless the proposal says otherwise.
• I am not responsible for outages, price changes or changes to features made by those providers. If a change breaks something I built, I tell you what fixing it takes.
• AI models can make mistakes. The systems I build are designed so that a person checks the output where a mistake would matter, and the proposal says where that check sits. Decisions your business makes using the output remain yours.

9. Personal data

If the work means I process personal data on your behalf (for example customer, order or employee records), we sign a data processing agreement (verwerkersovereenkomst) before I touch any live personal data. You decide what happens with that data; I follow your instructions and the GDPR. I never add another company that receives that data without your written permission.

10. Confidentiality

We both keep confidential what we learn about each other's business during our work, and we use it only for that work. This does not apply to information that is already public, that the receiving party already had or developed independently, or that the law requires to be disclosed. This duty continues after our work ends.

11. Results

I estimate the time and money an automation can save before we start, using your numbers. That is an estimate, not a promise: the result also depends on your data, your team using the system, and tools outside my control. Where a proposal includes a guarantee, it is described there in writing, with how it is measured, and that wording applies.

12. Liability

• If something I did goes wrong, tell me in writing as soon as you notice it and give me a reasonable chance to fix it. Fixing it is the first remedy.
• My total liability for one assignment is limited to the amount you paid me for that assignment. For ongoing support, it is limited to the amount you paid in the 12 months before the damage happened.
• I am not liable for indirect damage, such as lost profit, lost revenue, missed savings, business interruption, or loss of data that you could have prevented with normal backups.
• These limits do not apply if the damage is caused by my intent or deliberate recklessness (opzet of bewuste roekeloosheid), or where the law does not allow a limit.
• A claim must be made in writing within 12 months of the moment you knew, or should have known, about the damage.

13. Ending an assignment

• You can end an assignment early by telling me in writing. You pay for the work done until then and for costs I have already made that I cannot cancel.
• I can end an assignment by telling you in writing if an invoice is more than 30 days overdue after a reminder, or if you break these terms and do not fix it within 14 days of my notice.
• When an assignment ends, you receive everything finished and paid for, and I hand back or delete your data as agreed in the data processing agreement.

14. Force majeure

Neither of us is liable for a delay or failure caused by something outside our reasonable control, such as illness, a major outage at a hosting or AI provider, or government measures. If it lasts more than 60 days, either of us may end the assignment, and you pay for the work done until then.

15. Complaints and disputes

• Something wrong? Email me first. I reply within 14 days and we try to solve it together.
• Dutch law applies to these terms and to every agreement between us.
• If we cannot solve it together, the competent court in the district of Noord-Nederland decides.

16. Other

• If one part of these terms turns out to be invalid, the rest still applies, and we replace the invalid part with a valid one that comes as close as possible to what was meant.
• I may update these terms. The version that applies to an agreement is the one that was sent with the proposal you accepted. Changes do not apply to agreements already running unless you agree to them.
• These terms are written in English. If a translation exists, the English version applies.

17. Contact

Questions about these terms: dominik@dominikgabor.com.